1. Fill out a service request on our site. 2. Make sure to include the model number, without it, we cannot repair it. 3. We will contact you within 24 hours (unless it's a holiday or the weekend) to confirm details provided and schedule. When scheduling over the phone, we will request payment to secure your appointment. 4. We do some important behind the scenes work to make sure we have everything we need to get your dryer back to tip-top shape. 5. We come out, diagnose the machine and provide an estimate, you decide if you want to repair it. 6. If you choose to repair, we will do it on the spot. You'll pay the remaining balance (the difference of the diagnosis fee and the repair total) and we will send you a receipt.

No prob! If you must cancel your appointment, please do so as far in advance as possible and in writing. For a full refund: Email (santacruzappliancerepair@gmail.com) at least 24 hours in advance. If your appointment is on a Monday, please call 72 hours in advance. Same goes for rescheduling, just send us an email :)

If you are uncomfortable paying the diagnosis fee over the phone, we completely respect that, we are happy to refer you to other appliance repair companies in the area. Charging an upfront fee for diagnosis is legal as long as it has been properly disclosed to the customer. We use a third party to run the fee which encrypts your sensitive information.

Although we'd love to help you out in a pickle, we are open for repairs Monday through Friday 9AM - 5PM (and our office is open Saturday 10 - 1 for scheduling). If it is an emergency, call 911, PG+E, or your local water provider. If we cannot do the repair ourselves, we will make a recommendation for another reputable appliance repairer.

We will always give customers a call when we are on our way :)

We charge a diagnostic fee to secure the appointment, similar to contractors, plumbers, and personal services. If the appointment is the same-day, a diagnostic fee may be processed at the time of service and to the Technician's discretion. But why a diagnostic fee?! Before a Technician arrives at your door, they have researched your specific appliance problem and purchased parts for a repair. This means that you have less folks coming into your home, less of your time coordinating, and a quicker repair. We like efficiency and strive to get the job completed on the first visit to your home.

Labor is determined based on the repair and brand, not by the hour. Pricing is determined using the industry guidelines and standards nationwide. If parts are required, the Technician will give an estimate when the diagnosis is completed and you will decide if you'd like to proceed.

Of course! We strive to get the job done on the first call. That being said, if something isn't right, do let us know via email, so we can get someone out ASAP. Beginning February 2025, Santa Cruz Appliance Repair provide a 5-year warranty on all parts installed by our repair technicians. Customers are responsible for labor and/or service fees beyond 30 days. There is no other company in our area that does this, and it is just one more factor that sets us apart from the competition. There is no other company in our area that does this, and it is just one more factor that sets us apart from the competition. Over the counter parts sales only carry the manufacturer 90 day warranty. All our repairs come with 30 days labor warranty. If you have a call-back and the problem is unrelated to the original repair or past the labor/parts warranty, a new diagnosis and repair fee will be applied.

Appointments are scheduled in three hour windows (e.g., 9AM - 12PM). If there are any special parking directions, please make sure to note that in your request or at the time of scheduling. Our business hours are Monday - Friday from 9AM - 5PM and Saturdays 10 - 1PM.

We stand by our work: We offer a 30 day warranty on the repair (labor). Warranties for parts are dependent on the manufacturer and range from 30 to 90 days. If the original problem persists after the repair has completed and within 30 days, we will schedule a new appointment. If it is a new problem or after 30 days for labor, you will be charged for the new problem and/or parts as needed. So if your original problem was a dryer that didn't heat and that was repaired and we come out and now the problem is that the appliance won't spin, that's a new problem and is not covered by the warranty.

Before submitting your service request, you will be required to acknowledge and agree to our terms of service, which are as follows: 1. The service charge will be collected at the time of scheduling. This service charge will be credited to the repair. All remaining payment is due at time of service and paid via cash, check, or credit card. 2. Late payment is subject to a 33% late fee. Property management invoices are due upon receipt for which the late fee will be applied after 30 days. 3. Cancellations must be made 24-hours prior to appointment time. For appointments on Mondays, cancellations must be made 72-hours prior. To cancel your scheduled appointment, you must email and the service/diagnosis fee will be refunded in full. All repairs come with a 30 day labor warranty. Parts come with a 90 day or 1 year warranty, depending on the manufacturer. We do not perform sealed system repairs on refrigerators, if this is the diagnosis, the service fee will still apply and a referral will be provided.

Some appliance models we decide to not service any longer due to high recall rates, class action bulletins, or parts unavailability. You can email us with the subject line, "Referrals Please" and we will pass along other reputable appliance repairers.

The drop down menu on our request form lists the specific areas, brand, and type of appliance that we service. If you don't see your area, or the brand/type of your appliance on the menu, it means your area is beyond our service range, or we don't service the particular brand or type of your appliance(s). But why?! Not all appliances are created equal, sometimes replacement parts are not available, while other times, after years of experience, we have found that some specific brands and appliances aren't worth fixing or the repair cost is too restrictive for most.

Yes, you can book time with a technician via FaceTime or Google Hangout to help diagnosis and repair your appliance on your own. Time is billed out prior to the virtual appointment. Send us an email (santacruzappliancerepair@gmail.com) to request this service.

According to the National Fire Protection Association, some 17,000 home dryers catch fire every year. These dryer fires cause around 51 deaths, 380 injuries, and $236 million in property loss. It is recommended to clean your dryer vent every 6 months. Cleaning out your vents on a regular basis also decreases drying time, which increase energy efficiency. It's a win for you and the environment! In addition to offering vent cleaning, we also offer dryer vent repair.

We recommend a yearly dryer maintenance to keep your appliance as efficient as possible. Efficient dryers saves you time and money, and help the environment. We offer both maintenance and repair service. We compare dryer maintenance to going to the dentist for a teeth cleaning and x-rays, it is pain-free and helps keep problems at bay.

Yep, we need to be able to access the machine. If there isn't at least 16", you will have the option to either move it prior to our arrival, or have a second technician dispatched to move it for an additional fee.

Yes, we sell OEM parts, open box, and used parts. Our inventory is online and parts are available in-store or can be shipped.

Yes, parts used in our repairs comes with a (5) FIVE year warranty. Yes, this is far greater than any other servicer out there and extend's the manufacturer's standard warranty (typically 30 or 90 days, up to a year, depending on the manufacturer. Parts purchased in-store and/or installed by a party or individual, other than Santa Cruz Appliance Repair, comes with the standard manufacturer warranty, as we cannot guarantee that the installation of the part itself was done correctly which may or may not contribute to it's lifespan.

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Yes, WE NOW SELL CERTIFIED REFURBISHED APPLIANCES! We, do not buy or trade appliances.

**If you are buying a new appliance, please see NEW appliance return policy. The below is for Reconditioned Appliances ONLY. Reconditioned appliances + Appliance parts: Warranty + RETURN POLICY ​ NEW + OPEN BOX APPLIANCES: Brand new and open-box appliances are typically sold with a manufacturer's warranty. Warranty details on new items can be found by contacting the manufacturer. ​ USED APPLIANCES: Major appliances sold as “Reconditioned” will have a 90 day warranty. The warranty begins on the date of purchase. This warranty is limited to the appliance only and will not extend to any collateral or peripheral damage, loss, injury, economic or otherwise, that may result from the operation, installation or failure of the appliance. We will at our sole discretion, either repair or replace the appliance with a product of equal or greater value of our choice. In the event of replacement, the original date of purchase will still apply to any warranty term. If a replacement is offered, the customer is responsible for disposal of the old unit, pick-up/installation and/or installation cost of the new unit, return of original appliance or disposal. It is important to remember that these are USED appliances and cannot be reasonably expected to conform to the same satisfaction as new products. It will however, operate satisfactorily as a used machine and can be examined by the customer prior to purchase. If a service call is made while the appliance is under warranty, and the problem is due to user error, faulty or non-operational electrical wiring or plumbing, improper installation, or if the appliance proves to be working as intended, or service is requested for a washer or dryer and they require unstacking but are not unstacked prior to tech arrival, the customer will be subject to a service charge of $139.95. Failure to pay the aforementioned service charge will render the remainder of the warranty NULL and VOID. Any warranty will be IMMEDIATELY voided by evidence of FLOODING, ABUSE, USE OF THE APPLIANCE FOR OTHER THAN ITS INTENDED PURPOSE, DAMAGE, RODENTS, OR EVIDENCE OF ATTEMPTED UNAUTHORIZED REPAIRS, IF CUSTOMER CANCELS APPOINTMENT LESS THAN 24 HOURS, IS NO-SHOW, OR APPLIANCE IS NOT PROPERLY HOOKED UP/INSTALLED WHEN TECHNICIAN ARRIVES DURING SCHEDULED APPOINTMENT. The in-home repair service area is limited to 15 miles from the Santa Cruz Appliance Repair Shop at 250-B Potrero Street, Santa Cruz, CA 95060 or 30-minutes one way, whichever is greater. However, products outside that area can be returned, with prior approval, to the store at customer’s expense. The ORIGINAL receipt is required for ANY and ALL warranty service at the time of scheduling. RETURN POLICY: All reconditioned appliance and parts sales are FINAL. There are no refunds or exchanges available for any products purchased, other than as set forth herein. Any purchased merchandise not picked up within fourteen (14) days from date of purchase will be considered abandoned by the purchaser and will be placed back into stock. No deposit refund will be available. Any deposit paid will be considered a restocking charge.

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. Yes, new appliance purchase will incur a 25% restocking fee (35% if special order). Please read the full return policy on our terms page to read the specifics for your unique situation. Reconditioned appliances are final sale.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page. Shipping Policy / Delivery Policy Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Shipping & Handling Costs Costs for these services will be determined at the time of purchase or shipment. Delivery Charges and Radius assume that the delivery site is 20 miles from Santa Cruz Appliance shop (250 Potrero St., Santa Cruz, CA 95060). Santa Cruz Appliance does not provide deliveries or installation to sites where there is greater than .5 miles of dirt road or that require four wheel drive, customer must arrange for in-store pick-up and installation.