The service charge will be collected at the time of scheduling. This service charge will be credited to the repair. If repair estimate is not approved, no repair is necessary, or the machine is deemed not worth repairing, no additional bill will be due. All remaining payment is due at time of service and paid via cash, check, or credit card.

Late payment is subject to a 33% late fee.

Property Management invoices are due upon receipt for which the late fee will be applied after 30 days. If Property Management companies require vendor account set-up and associated documents, it is the Property Management's responsibility to request and have this set-up prior to scheduling. Late fee will apply if account set-up delays payment.

Cancellations must be made 24-hours prior to appointment time. For appointments on Mondays, cancellations must be made 72-hours prior. To cancel your scheduled appointment, you must email and the service/diagnosis fee will be refunded in full.

Beginning February 2025, Santa Cruz Appliance Repair provide a 5-year warranty on all parts installed by our repair technicians. Customers are responsible for labor and/or service fees beyond 30 days. Over the counter parts sales only carry  the manufacturer 90 day warranty. All our repairs come with 30 days labor warranty.