Santa cruz appliance repair's
Terms of Service + Warranty for service
The service charge will be collected at the time of scheduling. This service charge will be credited to the repair. If repair estimate is not approved, no repair is necessary, or the machine is deemed not worth repairing, no additional bill will be due. All remaining payment is due at time of service and paid via cash, check, or credit card.
Late payment is subject to a 33% late fee.
Property Management invoices are due upon receipt for which the late fee will be applied after 30 days. If Property Management companies require vendor account set-up and associated documents, it is the Property Management's responsibility to request and have this set-up prior to scheduling. Late fee will apply if account set-up delays payment.
Cancellations must be made 24-hours prior to appointment time. For appointments on Mondays, cancellations must be made 72-hours prior. To cancel your scheduled appointment, you must email and the service/diagnosis fee will be refunded in full.
Beginning February 2025, Santa Cruz Appliance Repair provide a 5-year warranty on all parts installed by our repair technicians. Customers are responsible for labor and/or service fees beyond 30 days. Over the counter parts sales only carry the manufacturer 90 day warranty. All our repairs come with 30 days labor warranty.
Reconditioned appliances + Appliance parts:
Warranty + RETURN POLICY
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NEW + OPEN BOX APPLIANCES: Brand new and open-box appliances are typically sold with a manufacturer's warranty. Warranty details on new items can be found by contacting the manufacturer.
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USED APPLIANCES: Major appliances sold as “Reconditioned” will have a 90 day warranty. The warranty begins on the date of purchase. This warranty is limited to the appliance only and will not extend to any collateral or peripheral damage, loss, injury, economic or otherwise, that may result from the operation, installation or failure of the appliance. We will at our sole discretion, either repair or replace the appliance with a product of equal or greater value of our choice. In the event of replacement, the original date of purchase will still apply to any warranty term. If a replacement is offered, the customer is responsible for disposal of the old unit, pick-up/installation and/or installation cost of the new unit, return of original appliance or disposal. It is important to remember that these are USED appliances and cannot be reasonably expected to conform to the same satisfaction as new products. It will however, operate satisfactorily as a used machine and can be examined by the customer prior to purchase. If a service call is made while the appliance is under warranty, and the problem is due to user error, faulty or non-operational electrical wiring or plumbing, improper installation, or if the appliance proves to be working as intended, or service is requested for a washer or dryer and they require unstacking but are not unstacked prior to tech arrival, the customer will be subject to a service charge of $139.95. Failure to pay the aforementioned service charge will render the remainder of the warranty NULL and VOID. Any warranty will be IMMEDIATELY voided by evidence of FLOODING, ABUSE, USE OF THE APPLIANCE FOR OTHER THAN ITS INTENDED PURPOSE, DAMAGE, RODENTS, OR EVIDENCE OF ATTEMPTED UNAUTHORIZED REPAIRS, IF CUSTOMER CANCELS APPOINTMENT LESS THAN 24 HOURS, IS NO-SHOW, OR APPLIANCE IS NOT PROPERLY HOOKED UP/INSTALLED WHEN TECHNICIAN ARRIVES DURING SCHEDULED APPOINTMENT. The in-home repair service area is limited to 15 miles from the Santa Cruz Appliance Repair Shop at 250-B Potrero Street, Santa Cruz, CA 95060 or 30-minutes one way, whichever is greater. However, products outside that area can be returned, with prior approval, to the store at customer’s expense. The ORIGINAL receipt is required for ANY and ALL warranty service at the time of scheduling.
RETURN POLICY: All reconditioned appliance and parts sales are FINAL. There are no refunds or exchanges available for any products purchased, other than as set forth herein. Any purchased merchandise not picked up within fourteen (14) days from date of purchase will be considered abandoned by the purchaser and will be placed back into stock. No deposit refund will be available. Any deposit paid will be considered a restocking charge.
New Appliances Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products:
Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products:
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs:
If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is subject to a 35% restocking fee – even if not yet delivered – and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
20 miles radius from 250 potrero st., suite b.
Delivery Charges and Radius assume that the delivery site is 20 miles from Santa Cruz Appliance shop (250 Potrero St., Santa Cruz, CA 95060). Santa Cruz Appliance does not provide deliveries or installation to sites where there is greater than .5 miles of dirt road or that require four wheel drive, customer must arrange for in-store pick-up and installation.
123-456-7890